TERMS OF SERVICE FOR FOREIGN EXAMS

  1. Payments made by candidates are considered to be made to Treasurehall Training if made to any of our bank accounts bearing the name of Treasurehall Training as listed on our schedule of training fees published on our website or presented through our admin staff. Payments made to the account of a Tutor or admin or any other staff or associate of Treasurehall Training or its associate firm, Treasurehall Consulting, shall not be deemed to have been made to our firm.
  2. We can only register your Exams or Tests when full payment is made and confirmed. Incomplete payment for any Examination or Test registration will not be treated until payment is complete.
  3. Where a Candidate’s preferred Test date is not available or the choice of a test date is incorrect, he or she will be contacted for a decision on alternative Exam or Test date via E-mail, Phone call or SMS and no action will be taken until the candidate responds on his or her choice of alternative date.
  4. In the event that the candidate fails to respond within reasonable time, then refund becomes inevitable, less any bank charge or other administrative expenses incurred in the process. Such refunds will be requested in writing (via E-mail) for refunds of unregistered Tests or Examinations.
  5. Payments made for our tutorial services are neither refundable nor transferable.
  6. Switching of Training schedules from one Stream to another may be allowed but change of schedules or mode of training (from Weekdays to Weekends) or vice versa would be permitted only on the basis that the Candidate informs our bona fide admin staff of his or her intention and that the Candidate is fully aware that the training duration will not be extended or amended to conform with their new preferred Training Stream or Mode.
  7. Candidate must inform a bona fide admin staff if or when the candidate decides to be absent from their scheduled Training. Failure to do so would result in the candidate forfeiting the days missed and would not be entitled to an extension of training duration.
  8. Candidates are restricted to the Training schedule or mode paid and entered for at the onset. Mixing of Training schedules is not permitted.
  9. In a situation whereby a Candidate makes a part payment for an Examination or Test and an upward price review occurs before the balance of payment, such candidate would have to make the balance payment on the new pricing.
  10. In a case where a candidate has made full payment for an exam and an upward price review occurred prior to the full payment, such candidate will be given the opportunity to make a balance payment or the option of a Refund.

 

  1. In the event that a candidate could not be registered or service could not be fully provided due to circumstances beyond our control, such as Exam or Test body-related, force majeure, etc.) such candidate would informed about the issue, and be given alternative choices to choose from including the choice of applying for Refund.

 

  1. In the event of rescheduling of a chosen Test Date, an appropriate rescheduling fee will be charged in line with the policy of the Test body plus 10 administrative charge
  2. Candidates are advised to confirm test dates and to liaise with our approved officers before selecting test dates to avoid choosing inapplicable or unavailable test dates.
  3. Failure to Reschedule a candidates’ examination will result in a Refund if said candidate did not pay the required rescheduling fee on or before our established deadline (number of days before the ‘to be rescheduled’ exam date) for that particular Examination.
  4. Our preferred modes of communication are Whatsapp and email and candidates are requested to use these as the principal mode of communication. We also advice candidates to send E-mails pertaining to their wishes before acting on them.
  5. If contrary to our terms or advice a candidate proceeds to cancel an Exam directly with a test body we shall be entitled to a claim of thirty per cent (30%) service charge of whatever net amount that is refunded by the test body.

 

  1. We are bound by the terms of service and policies of each individual Exam or Test body we work with, which implies that candidates who register through us, are by default, bound to the Terms of Service, Testing Policies, and Privacy policies of the respective Test Bodies they choose to register for their test.
  2. In the event that a refund is approved, it shall be effected through bank transfer and directly to the candidate’s bank account, rather than to any third party.

Treasurehall is a leading training institute dedicated to equipping students and professionals with in-demand skills. From ATS certification to ICAN  training and foreign exam preparation, we provide expert-led courses, flexible learning options, and a world-class training experience to help you excel in your career. 🚀

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